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Terms & Conditions

Contract

These conditions constitute the entire contact between NH and the Purchaser as to the scale and the delivery of the goods. NH will make every endeavour to deliver the same colours as shown in any sample, but descriptions and illustrations of any Goods or Materials are intended to be only a general representation thereof and are not intended to be reliable with regard to details or colouring and the Purchaser shall not be entitled to reject the Goods or claim damages of any slight variation of shade.

Estimates

This/these estimates remain open for acceptance for the period of thirty days hereof. In order to accept the estimate the Purchaser must return the estimate duly signed together with the remittance required, 100% of the total price including VAT.

Order Confirmation

Purchase orders should be in writing and provide all information required to put the furniture in to production. Include; Purchaser name, address, tel and e-mail address, delivery details, item name, style, dimensions and colour, specific information pertinent to order. A Pro Forma invoice/confirmation will be issued from NH to confirm order specifications. For NH to accept a custom or special order, confirmation of custom product specification, such as product drawing and/or finish samples must be explicit, in the form of a signed approval. NH requests such approval within five (5) business days of receipt by the Purchaser of drawings and/or finish samples. Requests for any changes must be in writing.

Payment

All accounts with NH are strictly Pro Forma. Reservation or production of the Goods will not commence until remittance of the Pro Forma Invoice. A VAT Invoice will be issued upon receipt of payment. The Purchaser is liable for the full amount reflected upon the Pro Forma Invoice. Title to goods shall only pass when payment has been received in full. NH further reserves the right to vary the price charged to the Purchaser for the Goods in order to take in to account any adverse difference in exchange rates, or any variation in the cost to the Purchaser of materials, transportation or overheads arising between the date the price was first communicated to the Purchaser and the date of delivery or despatch of the Goods.

Additional Charges

  • Delivery or performance outside the Central London area or if any unusual lifting or carrying is required.
  • Packing and crating goods for shipping

Exclusions of Liability

  • No responsibility is accepted for the fit or suitability of items made to the customer’s own measurements.
  • No responsibility is accepted for the imperfect work caused by defects in or unsuitability of materials supplied or specified by the Purchaser.
  • No responsibility will be accepted for manufacturers’ normal variations in colour matching.
  • No responsibility is accepted to damage to wall coverings and finishing in the course of delivery or fixing.
  • NH accepts no liability for the delay in delivery.

Storage and Transit

The Purchaser shall bear the risk of any and all loss occurring whilst the merchandise is in transit from London or in storage at a location other than NH. NH recommends that the Purchaser obtains insurance to cover such risk. NH shall have no obligation to insure such merchandise against any losses. The Purchaser is not relieved of any obligation to pay for Goods damaged in transit or storage. The filing of claims for freight or storage damage is the responsibility of the Purchaser. It is the Purchasers (or their designated representatives) responsibility to be at the delivery address at the time of delivery. The goods must be properly examined and signed for “in good condition” before the driver leaves. The Purchaser is advised to write upon the Bill of Lading a description of any damages to goods or packaging, and to save all packing materials. In the event of damage, the Purchaser should contact the Transport Company immediately for an inspection.  Any Goods not collected, or for which delivery arrangements are not made within 14 days from payment will incur in a Storage fee of £12 + VAT per cubic metre per month.

UK Delivery

NH will provide the Purchaser with an estimated completion date for products ordered. However, the Purchaser acknowledges that this date is approximate. Due to various factors that may affect the time of manufacture of fine products, NH will not be held liable for any specific production delay or final completion time period. All UK delivery dates quoted are FOB London. Additional shipping time should be assumed for delivery from London to final destination. Outside UK Delivery: All prices quoted are in UK Sterling. Ex works London.

Furniture & Fabric Orders

All the contents of NH upholstered furniture manufactured in the UK, adhere to requirements of the UK Furniture and Furnishing (Fire) (Safety) Regulation 1988(As amended in 1989 & 1993). NH cannot guarantee that furniture meets any other particular use or civil code requirements. NH recommends that all fabrics purchased through NH or for use on NH Goods, be FR back/treated or used with an interliner if required for upholstery. NH is happy to advise the Purchaser of companies who can provide FR treatment.

Return Policy

All damages and shortages must be notified within 48H from receipt of goods. Please send a photograph of the damaged item and packaging along with a description of the damage in writing.NH must be notified if goods are not due to be unpacked within 48H from receipt of goods. NH bespoke & special order goods are not returnable except on NH authorisation due to defect in workmanship or materials. If a product does not meet original order specification within a reasonable degree of variation, NH reserves the right to repair or re-make the item rather than accept a return. NH does not accept returns of fabric orders below 30m.All other standard products can be returned within 30 days from purchase,where a credit note is issued and valid for 6 months.

Special Circumstances

Goods returned for reasons of unsuitability will be accepted at the management’s discretion subject to restocking fee of 25% plus transport costs.

Warranties

Nicholas Haslam Ltd offers a 1-year warranty on all products for structural faults (except lampshades) against manufacturing defects. This warranty excludes damages resulting from shipping, accident, alteration, misuse, tampering, negligence, abuse, or ordinary wear and tear.

NH is not responsible for damages relating to natural fading or discolouration, oxidation, humidity, prolonged exposure to sunlight or salt air or other unsuitable environmental conditions.

Wood, stone, glass, iron, brass, and other decorative materials vary in tone, colour, character and texture: variations are inherent in such materials and finishes and should be expected.

Law of Contract

These conditions shall be construed and shall take effect in accordance with the Laws of England.

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